In 2000, HIV Health Services began to develop a Quality Management Program for HIV/AIDS services in San Francisco. As part of this program, HIV Health Services and the HIV Health Services Planning Council (CARE Council) identified a need for service delivery standards in San Francisco. The intent of these “standards of care” was to establish minimum expectations for service delivery for CARE-funded programs in San Francisco, San Mateo and Marin counties.

Currently, HIV Health Services, in collaboration with Harder + Company Community Research, an independent consulting firm, has developed standards of care in the following categories:

• Case Management
• Complimentary Therapies
  
• Dental
  
• Housing
• Mental Health
  
• Peer Advocacy
  
• Primary Care
• Substance Abuse
• Treatment Advocacy

To download these Standards of Care in PDF format, click on the appropriate document.

Benefits Counseling (PDF)

COE Best Practices (PDF)

Best Practices Guidelines for Transgendered HIV Services (PDF)

Case Management Supplement (PDF) 

Complementary Therapies (PDF) 

Dental Services (PDF)

Food Services (PDF) 

Home Based Health Care (PDF) 

Housing (PDF) 

Mental Health (PDF) 

Money Management (PDF) 

Peer Advocacy (PDF)

Primary Care (PDF) 

Residental Home Health Care (PDF) 

Substance Abuse (PDF) 

Treatment Advocacy (PDF)