In 2000, HIV Health Services began to develop a Quality Management Program for HIV/AIDS services in San Francisco. As part of this program, HIV Health Services and the HIV Health Services Planning Council (CARE Council) identified a need for service delivery standards in San Francisco.

The intent of these “standards of care” was to establish minimum expectations for service delivery for CARE-funded programs in San Francisco, San Mateo and Marin counties. All of the existing HHS standards of care were reviewed and evaluated by the HIV Health Services Planning Council over FY-2014-15, finalized in May of 2015, without any revisions required. HIV Health Services, in collaboration with Harder + Company Community Research, an independent consulting, has developed standards of care in the following categories:

  • Case Management
  • Complementary Therapies
  • Dental
  • Housing
  • Mental Health
  • Peer Advocacy
  • Primary Care
  • Substance Abuse
  • Treatment Advocacy

To download these Standards of Care in PDF format, click on the appropriate document.

Benefits Counseling

COE Best Practices

Best Practices Guidelines for Transgendered

HIV Services Case Management

HIV Services Case Management Supplement

Home Based Health Care


Mental Health


Dental Services

Food Service

Money Management

Peer Advocacy

Primary Care

Residential Home Health Care

Substance Abuse

Treatment Advocacy