Standards of Care
In 2000, HIV Health Services first developed a Quality Management Program for HIV/AIDS services in San Francisco. As part of this program, HIV Health Services and the HIV Health Services Planning Council (CARE Council) identified a need for service delivery standards in San Francisco. The purpose of these “standards of care” was to establish minimum expectations for service delivery for CARE-funded programs in San Francisco, San Mateo and Marin counties in accordance with HRSA-HAB federal guidelines.
The Standards of Care were updated in 2015 and again in 2024 jointly with the SF HIV Community Planning Council and HHS.
To download these Standards of Care in PDF format, click on the appropriate document.
Benefits Counseling Standards of Care
Dental Services Standards of Care
Emergency Financial Assistance Standards of Care
Food Bank Home Delivered Meals Standards of Care
Home and Community-Based Health Standards of Care
Housing Services Standards of Care
Legal Services Standards of Care
Medical and Non-Medical Case Management Standards of Care
Mental Health Services Standards of Care
Outpatient Ambulatory Health Services Standards of Care
HIV Health Services and the SF HIV Community Planning Council also developed two additional standards of care for Money Management and Centers of Excellence (CoE) a comprehensive HIV service center to provide standards for these two services:
